Prompt Library
Copy-ready prompts to help you complete and extend this session's work.
PROMPT 1
Design Your Categories
You work in [your role]. Over the last month, what 4-6 distinct types of requests or work have you handled? Describe each type briefly. For each one, note whether it requires diffe
Prompt
You work in [your role]. Over the last month, what 4-6 distinct types of requests or work have you handled? Describe each type briefly. For each one, note whether it requires different skills, knowledge, or approach than the others.
PROMPT 2
Write Your Triggers
Look at each work category you identified. What specific words, phrases, or patterns would signal that an incoming request belongs in that category? Write 2-3 triggers for each cat
Prompt
Look at each work category you identified. What specific words, phrases, or patterns would signal that an incoming request belongs in that category? Write 2-3 triggers for each category that an AI could reliably recognize.
PROMPT 3
Define Success Criteria
For each work category, what does excellent output look like? Be specific. Not "good response" but "customer gets a clear yes or no on their eligibility within 2 minutes" or "ticke
Prompt
For each work category, what does excellent output look like? Be specific. Not "good response" but "customer gets a clear yes or no on their eligibility within 2 minutes" or "ticket is assigned to the right team with all needed context included."
PROMPT 4
Map Your Specialists
For each work category, imagine hiring someone to handle only that type of work. What would you train them on? What knowledge would they need? What decision-making authority would
Prompt
For each work category, imagine hiring someone to handle only that type of work. What would you train them on? What knowledge would they need? What decision-making authority would they have? Write a job description for that specialist.
PROMPT 5
Test Your Dispatch Logic
Take 5 real requests from the past week. For each one, work through your dispatch map. Which category does it fall into? Which specialist would handle it? Is your trigger specific
Prompt
Take 5 real requests from the past week. For each one, work through your dispatch map. Which category does it fall into? Which specialist would handle it? Is your trigger specific enough to catch it? Revise your triggers if needed.
